Customer Feedback Form

Your feedback is important to us, so that we may seek to improve our services. If you have any comments that you would like to make about the services you have received, please fill in this form and send it back to us using the details below. Do take note that RM Audit Report will only be released upon the return of fully filled feedback form to AEON DS GLOBAL CERTIFICATION PTE. LTD.

Company Name

Contact Person

Date of Feedback

Rating Scale: 5 = Very Pleased | 4 = Satisfied | 3 = Moderately Satisfied | 2 = Dissatisfied | 1 = Poor

Availability and Service

Question	5	4	3	2	1
1. How satisfied were you with the ease by which you were able to contact us?
2. How satisfied were you with the staff and the way they handled your query?

Sales

Question	5	4	3	2	1
1. How satisfied were you with the speed of quotation, accuracy & completeness?
2. How satisfied are you with the value for money of our services?

Auditing

Question	5	4	3	2	1
1. How satisfied were you with the technical competences and ability of your Auditor?
2. How satisfied were you with structure and planning of the audit?
3. How satisfied were you with the questioning technique and interpersonal skills?
4. How satisfied were you with the Auditors awareness of your industry and its technology?

Overall

Question	5	4	3	2	1
1. How satisfied are you with us overall?

Complaints

Comments or Suggestions

Would you like someone from AEON DS GLOBAL CERTIFICATION PTE. LTD. to contact you to discuss any of the above?

Yes

Name of Auditee Management Representative

Signature / Date